Telephony Solution Architecture

CLIENT

Media enterprise

COMPANY SIZE

2,800 employees

INDUSTRY

Services provider

LOCATIONS

8 locations in Québec and Ontario with 300 telephone sets

Challenges

  • End of life of the PABX
  • Limited internal IT capacity
  • CAPEX in limited capacity
  • Pressure from shareholders to increase profitability
  • Sales teams deployed in multiple geographic sites
  • MPLS telecom network already in place

Objectives

  • Redesign of the telecommunication architecture to support IP telephony for all customer sites
  • Optimization of the existing MPLS network for data, but also for the transmission of voice

Services

  • Detailed engineering for service optimization (QoS) on the MPLS network (for internal calls)
  • Assistance in the acquisition of the equipment necessary to carry out the project (BOM, budget, etc.)
  • Exclusive support for the implementation of all solutions: test plan, implementation plan, and post-implementation support
  • Documentation of all deployed solutions

Benefits

  • Consolidation of telephone lines for all sites (resource sharing)
  • Substantial savings: more than 40% in CAPEX and 30% in OPEX
  • Reduction of monthly costs